Frequently Asked Questions (FAQ)

CompassCom
provides clear and helpful information to guide you through common inquiries about our technology, support, implementation, and best practice

What industries benefit most from Real Time Location and GIS solutions?

CompassCom® supports organizations where safety, efficiency, accountability, and sustainability are mission-critical. Our GPS tracking and Esri ArcGIS mapping solutions provide real-time situational awareness, tailored to your workflow to empower operational excellence:

DOD and Federal Agencies: Secure, real-time location of Motorola and BK Technologies land mobile radio (LMR), cellular broadband, and Satcom devices on one platform. Whether on base, in the field, or beyond cellular coverage, CompassCom ensures interoperability to support mission success.

First Responders: Real-time GPS tracking for LMR, broadband cellular, and TAK on a common operational picture. Improves coordination for law enforcement, fire, EMS, and SAR.

Petrochemical Operations: Track crews and assets across facilities to enhance safety, emergency response, and asset recovery.

State and Local Government: Fleet tracking for public works, utilities, and DOTs. Optimize routes, material usage, and public transparency with CompassAVL.

Certainly! Out of the box, CompassCom® uses Esri ArcGIS Online basemaps, the industry leader in GIS and digital mapping. Our platform fully leverages your existing investment in ArcGIS technology for seamless integration and operational awareness with real-time GIS. For custom mapping requirements, CompassCom has a long-standing heritage in building highly accurate custom basemaps, including aerial imagery, infrastructure layers, and GIS datasets for mission-specific applications.

Certainly! Out of the box, CompassCom® uses Esri ArcGIS Online basemaps, the industry leader in GIS and digital mapping. Our platform fully leverages your existing investment in ArcGIS technology for seamless integration and operational awareness with real-time GIS. For custom mapping requirements, CompassCom has a long-standing heritage in building highly accurate custom basemaps, including aerial imagery, infrastructure layers, and GIS datasets for mission-specific applications.

We offer more than just tracking — CompassCom® combines high-accuracy GPS with mission-relevant GIS mapping in a platform that supports on-premise, cloud and tactical deployments. You get full control of your data, robust security, and a solution built for real-world demands.

CompassCom® solutions are built for high-security environments. We provide encrypted data transmission, Information Assurance (IA) hardening, and support compliance with federal security standards. Our platform is trusted by defense and federal agencies across the U.S. and internationally for mission-critical operations. We can also work closely with your security and IT teams to address unique security scan results, compliance requirements, or other cybersecurity concerns that may arise.

Off the shelf, CompassCom® gives you the tools to manage operations in real time and with archived history data over the long term. Our platform includes live dashboards that provide instant visibility into GPS device activity, asset status, and field operations. You can receive real-time alerts for events such as radio emergencies, speeding, geofence breaches, and equipment idling, helping you respond quickly and keep teams accountable. Our CompassReports® module delivers historical reporting and analytics on demand or scheduled, allowing you to track trends, measure performance, and make data-driven decisions that improve safety, efficiency, accountability and service delivery.

What is it you need? CompassCom® supports both CompassTrac® Enterprise on-premise and CompassWorks® for cloud deployments to meet your operational, security, and compliance requirements. You choose the configuration that best fits your agency’s IT environment.

Yes. CompassCom® is an interoperable platform that supports tracking of Motorola and BK Technologies LMR radios, broadband GPS modems, and SatCom devices — all on a common operational picture matched to your workflow. Whether you're monitoring vehicles, portable radios, or field-deployed equipment, you get full situational awareness to improve coordination, safety, and response times.

We are ready to support you! Contact our team for a quick needs assessment, and we’ll design a solution tailored to your operation. We’ll configure everything — from live GPS tracking and accurate basemaps to integration with your existing radios, CAD, and GIS systems — so you can start improving safety, efficiency, sustainability, and accountability immediately with CompassCom®.

Our customers have used CompassCom® data to support litigation defense, public transparency, labor disputes, and internal reviews — and our team has been called for expert witnessing in high-profile legal cases. When location data integrity matters, CompassCom is a proven trusted source.