Frequently Asked Questions
Frequently Asked Questions (FAQ)
Throughout history, traditional radio systems have primarily prioritized voice communications. However, with the burgeoning advancements in GPS technology within the industry, many radio systems now offer an additional subscription option that incorporates location services alongside voice communication capabilities.
In its basic configuration, a conventional radio system typically comprises a single repeater, a base station, and various subscriber radios. Upon the integration of location services (such as GPS capability) into the radio system, CompassCom can interface with the base station radio, utilizing it as a gateway radio to monitor the channel for location data transmitted by each subscriber radio.
As a certified Motorola Solutions Partner for over a decade, CompassCom ensures seamless integration with the Motorola IMW Platform, facilitating customers in tracking their P25 ASTRO radios across both trunking and conventional solutions. With CompassTrac, you gain the ability to effortlessly collect GPS location data from Motorola APX radios, whether they operate within P25 conventional or P25 trunked radio environments. You can have full confidence in CompassCom's expertise and cutting-edge technology to effectively manage and monitor your critical assets.
GPS tracking systems are widely utilized by fleet operators for various fleet management functions, including fleet tracking, routing, dispatching, monitoring driving behavior, accessing onboard information, and enhancing security measures. However, within the public safety sector, GPS tracking serves multiple significant purposes, further enhancing safety measures.
Public safety assets employ GPS tracking either through vehicle tracking or by utilizing GPS-enabled radios worn by individuals. State and local entities have integrated vehicle and radio GPS tracking methodologies to enhance situational awareness. This includes knowing the precise location of vehicles and officers when they depart from their vehicles during pursuits, providing invaluable location information.
Public safety GPS tracking systems bolster situational awareness by offering real-time location data on all assets displayed on an accurate moving map. Integration with ESRI maps enhances user flexibility by providing access to ESRI Map Services, which offer layers such as weather updates, WAZE information, and high-resolution imagery, thereby facilitating informed decision-making to increase response efficiencies.
Dispatchers can easily request the location of any GPS-enabled radio within a group using the "Poll" feature in the CompassTrac viewer or alternatively utilize the "Find" feature to retrieve the "Last known Location" of a device saved in the system database.
Key benefits of public safety GPS tracking systems include:
- Reduced Response Times: Dispatchers can directly contact the closest asset to address pressing issues, thereby minimizing response times during emergencies.
- Rapid Response to Emergency Situations: Emergency pushbuttons on GPS-enabled radios trigger immediate alerts on the CompassTrac viewer, enabling swift response and assistance in emergency situations.
- Geofencing: GeoFencing capability alerts authorities when device assets enter or leave designated areas of interest or concern.
- History Replay: Operators can replay location data for any radio, aiding in post-incident report preparation and providing valuable insights for training and process improvement.
- Efficient Search and Rescue: Tracking the location of search teams in the field reduces time wastage and enables effective grid-based search strategies, particularly in remote locations.
- Preventative Maintenance: Real-time tracking of vehicle diagnostics enables fleet managers to address maintenance issues promptly, ensuring public safety assets remain operational at optimal levels.
In summary, GPS tracking systems play a crucial role in enhancing safety and efficiency within the public safety sector, offering a wide range of benefits from real-time monitoring to historical data analysis and maintenance optimization.
When evaluating tracking systems for public safety fleets, it's essential to consider the features for both vehicle tracking and radio tracking to ensure comprehensive situational awareness and operational effectiveness.
For tracking public safety vehicles, a GPS modem with ample I/O capabilities is necessary to address situational awareness requirements for fleet commanders and the entire fleet. Key features to consider include:
- Real-time monitoring of vehicle locations to expedite response times
- Emergency pushbutton functionality for immediate alerts
- Integration with 911 systems to swiftly identify the closest asset
- Geofencing capabilities for tactical alerting
- Access to engine diagnostic data for performance monitoring and maintenance
- Control over siren activation
- Ability for field officers to quickly visualize the locations of all officers in response to a scene
Integrating radio GPS tracking with vehicle tracking offers additional valuable insights, including:
- Location tracking via Radio Emergency Pushbutton, facilitating quicker response times, and locating closest assistance beyond the vehicle
- Location updates via Push-To-Talk (PTT) functionality, providing real-time officer location information
- Efficient creation of tactical geofences on a map with corresponding alerts
- Capability to determine last known location, useful in scenarios where polling isn’t feasible (e.g., officer entered a building) or GPS/LMR coverage is lost
- Historical event replay for individual or group radios, facilitating analytics for learning, enhancing future tactical responses, and training purposes
Combining both vehicle and radio tracking on a single map offers a holistic view of tactical situations, enhancing coordination and decision-making. Moreover, the ability to share tracking system data with third-party systems, such as 911 services, significantly amplifies the system's value by facilitating seamless collaboration and information exchange across multiple platforms.
GPS modems installed in police vehicles serve as integral components for enhancing overall force management and public safety. These modems, specifically designed for police vehicles, are already commonplace in today's law enforcement environment. Their primary functions include aiding in dispatching operations and ensuring officer safety monitoring. Additionally, these modems facilitate cell-signal connectivity to laptops and other mobile devices within the vehicle. Advanced GPS modems feature additional I/O channels, allowing for the transmission of vehicle telematics data to the fleet tracking system server, thereby enhancing operational efficiency and data collection capabilities.
Furthermore, when radio systems incorporate GPS location services into man-wearable portable radios, the fleet management system gains the ability to track the location of public safety personnel. This integration provides invaluable insights into tactical situations and significantly enhances team safety. Key features such as emergency pushbutton functionality and real-time location tracking of team members during pursuits further bolster operational effectiveness and personnel safety.
When selecting a fleet management system, it's imperative to prioritize compatibility with a diverse range of GPS modems and radios. This ensures seamless integration and maximizes the amount of information collected and utilized within a single fleet management platform, thereby optimizing operational capabilities, and enhancing overall public safety efforts.
Consideration of various device types is crucial for effective asset management:
- Dynamic GPS modems: These modems are essential for capturing real-time location data of moving assets, enabling both live tracking and historical analytics. Additionally, dynamic modems can gather valuable asset-specific information, such as operational status (e.g., plow up/down), road and air temperature, and material usage (e.g., salt levels on a snowplow).
- Static Modems: Used for tracking stationary assets that are significant to operations but do not typically move on a daily basis. However, managers require instant location updates when these assets are relocated (e.g., trailers, generators, pumps).
- Mobile and portable radios: These radios facilitate communication and coordination among teams, and when equipped with location services, they provide valuable location data and emergency pushbutton functionality.
Managing a diverse set of asset types within a single platform offers numerous advantages:
- Unified communication: Colleagues can communicate seamlessly using a common tool.
- Standardized reporting: Utilizing a single platform ensures consistent reporting practices.
- Cross-organizational commonality and learning: Standardization fosters shared practices and knowledge across departments or organizations.
- Integration with third-party systems: A common output format facilitates integration with external systems.
- Reduced hardware obsolescence: Standardizing on one platform minimizes the risk of hardware becoming outdated.
- Simplified cyber security protocols: Managing one platform streamlines cyber security efforts.
- Reduced IT overhead: Maintaining and managing one platform reduces the burden on IT departments.
Cost savings: Supporting one platform instead of multiple systems leads to cost savings for the organization.
Absolutely, Motorola APX radios can indeed be seamlessly integrated with a fleet management system, offering a comprehensive tracking solution. By enabling location tracking within your APX radios, CompassCom can effectively monitor your entire radio network within a single fleet management system.
As a certified Motorola Solutions Partner for over a decade, CompassCom has established expertise in integrating with the Motorola IMW Platform. This partnership enables us to provide flawless integration, allowing customers to track their P25 ASTRO radios across both trunking and conventional solutions. Our CompassTrac system is fully equipped to receive GPS location data from Motorola APX radios, whether they operate within P25 conventional or P25 trunked radio environments. You can trust CompassCom's technology and experience to help you effectively manage and monitor your critical assets with confidence.
Yes, BK Technologies radios can be seamlessly integrated with fleet management systems to provide comprehensive tracking solutions. By combining BK Technologies’ reliable communication devices with CompassCom’s advanced geospatial technology, organizations can monitor the real-time location and status of their fleets and personnel. This integration enhances situational awareness, operational efficiency, and overall safety for agencies and businesses utilizing BK Technologies radios.
Vehicle tracking solutions offer the flexibility of being hosted either in the cloud or deployed on-premises, each option catering to different organizational needs and preferences, particularly concerning security and scalability.
For organizations where security is paramount, such as military entities, an on-premises system is often preferred. These deployments typically involve significant IT support to maintain and adhere to established security protocols.
Advantages of On-Premises Hosting:
- 100% behind customer firewall: Ensures data remains within the organization's network perimeter.
- Adopts internal security protocols: Utilizes existing security measures and protocols established by the organization.
In contrast, organizations seeking flexibility, scalability, and reduced IT overhead often opt for cloud-hosted solutions.
Advantages of Cloud Hosting:
- Increased business agility: Enables rapid deployment and adaptation to changing business needs.
- Reduced IT overhead: Minimizes resources, security, server backups, maintenance, and network costs.
- Eliminates server hardware obsolescence: Removes the burden of hardware upgrades and replacements.
- Reduces customer support time: Simplifies system maintenance and troubleshooting.
- Rapid deployment to feature upgrades: Ensures access to the latest features and enhancements.
- Ease of scalability: Enables seamless expansion of resources, users, and departments.
- Simple procurement and maintenance: Involves straightforward monthly payments without upfront hardware investments.
- Facilitates cross-departmental data sharing: Enhances collaboration and data accessibility across various organizational units.
Ultimately, the choice between cloud and on-premises hosting depends on the organization's specific requirements, security considerations, and IT capabilities, with each option offering distinct advantages to suit varying needs.
Indeed, various in-vehicle emergency pushbuttons can be seamlessly integrated with GPS modems, enabling fleet tracking solutions to swiftly detect these signals and trigger real-time alerts within the system. This functionality plays a critical role in ensuring prompt responses from emergency services such as paramedics, firefighting units, law enforcement agencies, and even search and rescue teams.
The CompassCom solution excels in detecting emergency pushbutton activations, both from in-vehicle pushbuttons and radio pushbuttons, instantly initiating real-time alerts displayed on the map interface. When an emergency pushbutton is activated, the map automatically centers on the corresponding asset, accompanied by conspicuous red dialog boxes and audible alerts. This ensures immediate attention and action from key personnel, facilitating swift response efforts.
Furthermore, these alerts can be tailored and customized to include notifications via email and text messages, ensuring that key individuals are promptly informed and mobilized in response to emergency situations. This comprehensive alerting mechanism enhances operational efficiency and safety, enabling organizations to effectively manage emergency incidents with utmost urgency and precision.
When organizations integrate Geospatial Information Solutions (GIS) into their operations, it's common to incorporate ESRI products due to their widespread adoption and powerful capabilities. ESRI's smart mapping technology utilizes data-driven styling, colors, and symbols to transform raw data into valuable insights and actionable information. The inclusion of a general-purpose basemap alongside additional reference layers, such as high-resolution imagery, streets, topography, and boundaries, empowers users to tailor the mapping experience to their specific needs and objectives.
From the perspective of a vehicle tracking system, leveraging ESRI products offers a multitude of benefits, including the ability to customize maps according to unique requirements. Furthermore, integration with ESRI Map Services provides seamless access to a wealth of information with just a click of a button:
- Utilization of GIS information: Incorporate existing GIS data, such as high-resolution imagery, onto your map to enhance visualization and analysis.
- Prioritized Routing layers: Access routing layers to optimize navigation paths based on specific criteria or priorities.
- WAZE data: Integrate real-time traffic and incident data from WAZE to improve route planning and decision-making.
- Weather layers: Overlay weather information onto maps to better understand and anticipate environmental conditions that may impact operations.
- Geocoding for address detection: Utilize geocoding services to accurately identify and locate addresses, streamlining data entry and enhancing precision in mapping applications.
By leveraging ESRI products and services within a vehicle tracking system, organizations can enhance situational awareness, optimize routing and navigation, and make informed decisions based on comprehensive spatial data and analysis.
Integrating Automatic Vehicle Location (AVL) technology into public works operations not only enhances efficiency but also
yields significant returns on investment (ROI). By deploying a web-based GPS/AVL application, you can optimize your existing IT
infrastructure without the need for additional workstation or server expenses.
AVL enables real-time access to crucial fleet data, including speed, direction, and precise location. This empowers organizations
to implement more efficient Mobile Resource Management (MRM) strategies and ensure mobile assets adhere to schedules
with precision. Beyond efficiency gains, AVL fosters a culture of safety and accountability throughout the organization, aligning
with our shared goals of enhancing operational efficiency, accountability, and safety.
From a financial perspective, AVL offers insights that enable public works agencies to reduce costs. Detailed tracking capabilities
allow for the analysis of fleet routes, facilitating the identification of more direct pathways to minimize fuel consumption. For
specialized vehicles like snowplows, AVL can also track material usage, such as sand or de-icing chemicals, enabling informed
decisions to optimize resource allocation and minimize expenses.
In summary, the implementation of AVL technology not only improves operational efficiency and accountability but also
delivers tangible financial benefits by enabling data-driven decision-making to optimize resource utilization and reduce costs.
AVL technology proves invaluable in effectively managing snow removal operations. With real-time tracking of snowplows,
departments can ensure comprehensive coverage of designated areas, optimize resource allocation, and respond swiftly to
severe weather conditions. This transparency extends to residents, who can access live data on street clearing schedules.
As local and state governments prioritize smarter operations, the ability to monitor staff, vehicles, and assets in real-time
becomes indispensable for coordinating multiple agencies and maintaining the safety and service levels expected by citizens. An
AVL solution not only enhances citizen safety but also safeguards the well-being of drivers by providing up-to-the-minute road
condition updates, reducing response times in emergencies.
Efficient plowing operations hinge on accurate tracking of plow routes, particularly during shift changes. AVL systems offer
optimized route suggestions and real-time plowing status updates, ensuring maximum efficiency and coverage.
Moreover, AVL technology seamlessly integrates with asset management systems to automatically track material utilization,
providing precise, real-time inventory data. This streamlined reporting not only ensures ample supplies for future storms but
also facilitates efficient FEMA reporting, saving valuable time and resources.
Residents can derive substantial benefits from AVL technology, gaining access to live updates on essential services like trash and
recycling collection, snow plow locations, and the progress of public works initiatives. Companies typically tailor AVL data to
meet community needs, offering it through a user-friendly public-facing viewer on their website.
This transparent approach not only fosters community trust but also enhances satisfaction with public services by providing
timely and accurate information. Consequently, the need for phone-based support to address resident inquiries about service
statuses is significantly reduced, streamlining operations and improving overall service delivery.
AVL technology offers a comprehensive suite of data, including precise vehicle locations, route histories, speeds, idle times, and
equipment statuses. This wealth of information plays a pivotal role in optimizing routes, refining scheduling, planning
maintenance, and enhancing overall operational efficiency.
Integration of engine diagnostics modules into AVL systems empowers fleet managers to promptly address real-time vehicle
diagnostic codes through AVL alerts. By accurately tracking actual mileage and engine run time, preventive maintenance
schedules can be optimized without physical vehicle inspections, resulting in fewer breakdowns and reduced costs.
Additionally, decreased breakdowns contribute to fewer accidents, bolstering driver safety and community well-being.
As municipalities worldwide increasingly prioritize environmental sustainability, AVL technology offers Geofencing and Alerts
features to prevent the distribution of materials in protected areas. Engine diagnostic inputs also enable tracking of CO2
emissions, aiding compliance with environmental standards.
The historical replay functionality of AVL systems, showcasing asset latitude and longitude data over specified timeframes,
significantly streamlines dispute resolution efforts. In legal contexts, AVL playback data serves as compelling evidence,
supporting claims and reinforcing adherence to both legal requirements and organizational policies.
Furthermore, integrating AVL technology into fleet operations can yield lower insurance premiums, with many insurers offering
discounts of up to 15% for AVL-equipped fleets. This financial incentive underscores the cost-saving benefits and risk mitigation
potential of AVL implementation
In times of emergency, AVL technology empowers public works departments to swiftly pinpoint and deploy the nearest vehicles
and personnel to affected areas, playing a vital role in mitigating the impact of natural disasters, accidents, and other urgent
situations.
AVL systems feature robust alert mechanisms to notify users of emergencies, employing visual cues on maps and often
supplemented by auditory alerts like sirens. Advanced AVL systems seamlessly integrate with other Emergency Medical Services
(EMS) platforms such as Computer-Aided Dispatch (CAD) or Next Generation 911 (NG 911), further expediting response times
during crises.
Key alert functionalities include Panic alerts, activated when passengers or drivers trigger emergency panic buttons installed in
vehicles or accessible through mobile and portable radio systems. Geofence alerts, triggered when a tracking device breaches
predefined geographical boundaries, are instrumental in identifying high-risk or restricted areas, highlighting potential
emergency scenarios. Additionally, Collision alerts leverage accelerometers in GPS modems or inputs from engine diagnostics
modules to detect and notify users of collision incidents promptly.
AVL technology serves as a cornerstone in bolstering asset management by furnishing comprehensive insights into equipment
and vehicle usage, movement patterns, and overall condition. This data is invaluable for optimizing maintenance schedules,
deterring theft, and ensuring efficient asset utilization.
Integration of AVL with asset management systems streamlines automated system monitoring, effectively reducing delays,
minimizing input errors, and yielding cost savings.
Fleet health is significantly improved by integrating real-time engine diagnostics data into Asset Management Systems (AMS),
enabling automatic generation of work orders. This integration not only expedites issue resolution but also streamlines return-
to-service procedures and vehicle inspections, seamlessly capturing these processes within AVL systems.
AVL systems excel in theft prevention, leveraging features like curfew alerts and detecting unexpected movement of static
devices such as generators, pumps, and trailers, along with radio tracking.
Material tracking is enhanced through AVL, which facilitates real-time monitoring of material usage in the field. Integration with
material spreading/spraying systems ensures accurate inventory levels, aiding in proactive preparation for future events like
snowstorms by predicting material utilization trends.
Security stands as a paramount concern for AVL applications, which employ robust encryption and other protective measures to
safeguard sensitive data. Nonetheless, public works departments must ensure compliance with local privacy laws and
regulations governing the collection and utilization of GPS data.
When evaluating AVL data security, it's imperative to address end-to-end communication security across various stages,
encompassing configurations sent to telematics devices, communication from devices to servers, and interaction between end
users and servers. Encryption protocols should be consistently applied to all data transmissions.
Telematics devices commonly employ AES 256 encryption, encompassing Data at Rest (DAR) and Data in Transit (DIT).
Additionally, the utilization of FIPS 140-2 cryptographic operations, in line with NIST Special Publication 800 guidelines for
Transport Layer Security (TLS), ensures robust end-to-end encryption.
Moreover, both telematics server data and backup data undergo thorough encryption utilizing enterprise-grade encryption
technologies, further fortifying data security measures.
AVL data seamlessly integrates with other management systems through APIs or specialized software platforms tailored for
public works operations, offering a unified view of all assets and activities. This integration streamlines decision-making
processes and enhances planning capabilities.
At CompassCom, we prioritize customer-centricity, considering AVL data as belonging entirely to the customer and ensuring its
smooth integration into existing workflows. By amalgamating systems, we elevate the value proposition, providing quicker and
more cost-effective solutions to additional inquiries.
- Output: Integration with existing GIS systems like ESRI is effortless, given our platform's foundation on the ESRI technology
stack. - Output: Integration with existing Work Order Management Systems (WOMS) and Asset Management Systems (ASM) is
achieved through OpenAPI connectors or standard interface protocols tailored to specific system requirements. - Input: Integration with third-party systems, such as fuel management or material spreaders, into telematics devices for
transmission to the AVL server, ranges from simple discrete inputs to complex configurations, ensuring comprehensive data
capture and analysis.
Departments considering AVL implementation should start by conducting a thorough assessment of their requirements,
researching various vendors, and evaluating the scalability, reliability, and security features of available solutions. Pilot testing
the system with a small fleet prior to full-scale implementation can offer valuable insights and ensure compatibility with
operational needs.
When operating your AVL system in areas prone to cellular & 'dead zones'; it's essential to clarify your specific needs: whether
you require data recorded during these zones or real-time connectivity throughout.
- Data recorded in dead zones: Certain telematics devices offer the capability to locally store data while within dead
zones. Once the device regains cellular signal, it automatically uploads the stored data to the server. As a result, all
recorded information seamlessly integrates with the map, and complete historical data remains available for
reporting purposes. - Real-time communication in dead zones: Achieving real-time connectivity in dead zones necessitates transitioning
from cellular to satellite communications. CompassCom addresses this challenge by automatically detecting cellular
signal loss and seamlessly switching to satellite communication to maintain real-time connectivity. Upon regaining
cellular signal, the system seamlessly transitions back to cellular communication, mitigating satellite transmission
costs for our customers.